For first-time visitors

On the product page to add an item to your cart, select the item you want and click "Add to cart."
Please check the items in your cart and if there are no mistakes, click "Proceed to Checkout".
Please log in or register as a new member and enter your email address and password to log in.

[First-time users]
Please enter the required information and register as a new member.
Once you have entered the information, click "Proceed to shipping selection" to proceed.
Please confirm the delivery address by checking the details of "Contact Information" and "Shipping Address", then click "Proceed to Payment" to proceed to the next step.
Select your preferred payment method from "Payment Method" and enter the details.
Order CompletionAfter confirming the details of your order, click "Pay Now" or "Complete Order" to complete your order.

Order confirmation email Once your order is complete, an email containing your order details will be sent to the email address you registered.

If you do not receive it, please contact us via "Inquiries".

Nationwide shipping costs are as follows:

We offer free shipping for purchases over 20,000 yen.

・Hokkaido 1000 yen ・Tohoku 800 yen ・Kanto 700 yen ・Hokuriku 800 yen ・Shinetsu 750 yen ・Chubu 800 yen
・Kansai 700 yen ・Chugoku 800 yen ・Shikoku 850 yen ・Kyushu 1000 yen ・Okinawa 1200 yen

The delivery method is Yamato Transport.
Please let us know your preferred delivery time from the options below.

Delivery dates can be specified from 5 business days after the order has been placed (credit card payment or cash on delivery).

If you choose postal transfer or bank transfer, we cannot accommodate specific delivery dates.

Please be sure to select credit card or cash on delivery payment.

No designationMorning 14:00-16:00 16:00-18:00 18:00-20:00 19:00-21:00

[Click Post (Japan Post)]

Small and thin items will be shipped using Click Post, which has low shipping costs.

Click Post can accommodate small items with a long side of 34cm or less, a short side of 25cm or less, a thickness of 3cm or less, and a weight of 1kg or less, as well as items up to A4 size.

You can see a list of compatible products on the ClickPost page of our online shop.

Nationwide flat rate of 185 yen (tax included) *Will be delivered to your mailbox.

Delivery date and time cannot be specified.
Cash on delivery is not available.

【abroad】

Shipping Fee: Shipping fees vary by country. For details, please refer to the following URL.

EMS (Express Mail Service)

- Japan Post http://www.post.japanpost.jp/int/charge/list/ems_all.html

Customs duties, etc.: Although this varies depending on the country or region, if customs fees, customs duties or other import taxes are incurred, you will be responsible for paying them.
Please pay directly to the delivery company upon delivery.

*If you are absent for an extended period of time and the storage period has expired, you will be responsible for the shipping costs for redelivery of the item.

Please also note that you will be responsible for shipping costs and handling fees for the return journey.

Free shipping service does not apply to overseas shipments.

Your ordered items will be shipped after payment has been received.

Please complete payment within 7 days of placing your order.

Items will be shipped within 5 business days after payment is confirmed, excluding long holidays.

Pre-ordered items will be shipped within two months.

If payment is not received within 7 days after placing your order, your order will be cancelled.

*Due to the system's inability to divide the price of the product,
There are some products where the price differs by 1 yen from the store price.
Please be aware of this.

*Please note that the discount methods used in the stores and online store are different, so even for the same discounted item, the store price and online price may differ slightly.

Transfer fees are actual costs. Recommended for those who frequently use online banking.

[Bank transfer details]
PayPay Bank Head Office (001) 6926891
K) Rouro Japan

*Please let us know if you would like to change your payment method.

Due to system limitations, if you wish to change to a credit card, you will need to place a new order.

If you choose postal transfer or bank transfer, we cannot accommodate specific delivery dates.

Please be sure to select credit card or cash on delivery payment.

Transfer fees are actual cost. Japan Post Bank takes 3 business days (excluding Saturdays, Sundays and public holidays) to confirm the deposit.

If you are in a hurry, please choose cash on delivery or card, as we will only ship your order after we have confirmed your payment.

[Bank transfer details]
Account number 00230-3-62737 Rouro Japan Co., Ltd.

※ATM: 002303-62737,
For Yuucho Direct, please call 00230-62737.

*Please let us know if you would like to change your payment method.

Due to system limitations, if you wish to change to a credit card, you will need to place a new order.

If you choose postal transfer or bank transfer, we cannot accommodate specific delivery dates.

Please be sure to select credit card or cash on delivery payment.

Fee: 300 yen. For purchases over 20,000 yen, there is no fee for cash on delivery.

This is recommended for those who do not have a transfer account nearby or who are busy during the day.

When you receive the product, please pay the delivery person on the spot.

Convenient and easy payment.

The credit cards you can use are JCB, VISA, Master and AMEX.

(*If you use a credit card, the item cannot be reserved due to automatic payment.)

Please check your order confirmation email after purchasing.

If you return the product within 10 days of receipt, we will refund the full amount excluding shipping and transfer fees.
Or we promise to exchange it.

*However, for customers who use the Kuroneko payment after delivery service, payment must be made within two weeks of arrival of the product due to the payment deadline.

If you are not satisfied with the product or it is different from what you expected, we will accept your return even if you have already paid.

ROUROU's philosophy is to have customers be convinced when they buy our products, and to have them enjoy using them.

If you would like to return or exchange an item, please contact us first.
We always happily accept returns and exchanges.

Returns and exchanges within 10 days of receiving the product. If the product is damaged or soiled due to delivery accidents, misdelivery, etc.,
If you receive an item different from the one you ordered, we will cover the cost.

If the product is not what you expected, the size is not suitable, or other reasons are due to the customer,
The customer will be responsible for the shipping fee to our store when returning the item, and we will cover the shipping fee to the customer in the event of an exchange.

・Items that have been damaged or soiled by the customer ・Items purchased in a physical store that have been delivered more than 11 days ago ・Part of a custom-made item ・Items that have been altered to fit the customer's size ・Items on sale ・Items marked as non-returnable or non-exchangeable

1. Please contact us by email to request a return or exchange.
2. In the event of a delivery accident or incorrect delivery, we will promptly ship the correct item to the customer.

Once you receive the product, please return it to us cash on delivery.

Please return the product to us in a similar condition to when it was sent to you.
(Shipping costs are to be borne by the customer)

・If you wish to exchange the item after it arrives, we will resend the replacement item to you (shipping costs will be borne by our store).

・If there is a difference in price after the exchange, please contact us with your account number.

3. If payment has already been made, we will refund the amount paid (product price) or the difference arising from the exchange to your account.
(Transfer fees will be borne by the customer)

Except for long holidays, we will send you a confirmation email after you place your order and deliver it within 5 business days. (Saturdays, Sundays, and holidays are closed)

If you pay by bank transfer, we will ship your order within 5 business days after confirming your payment (3 business days).

Once you place your order, you may change or cancel your order within 90 minutes.

Items ordered within 90 minutes will be shipped together.

If additional orders exceeding 90 minutes have been placed and shipping procedures have been completed, they will be shipped in separate shipments.

Please note that shipping charges will be charged separately.

Generally, we cannot accept cancellations after shipment.

Pre-ordered items will be shipped as soon as they arrive.

As a general rule, we are closed for shipping and email replies on Saturdays, Sundays, and public holidays.

Since we share inventory with our stores, we may not be able to fulfill your order at the same time as it is placed, and depending on the timing, the item may be sold out and your order may be cancelled. Thank you for your understanding.

Regarding the membership system, we will give a membership card to new members.

You will receive 1 point for every 200 yen you spend.

Points are valid for one year.

Members can use 1 point for shopping for 1 yen.

We will send you a DM with special sale offers.

Membership Card We will give a membership card to new members.

Special Birthday Coupon: If you register your birthday, we will automatically send you a discount coupon in the month before your birthday.

Members will receive a 10% discount and Lotus members will receive a 20% discount off the regular price.

The coupons can be used online or in-store.

・You can purchase all ROUROU and LOTUSROOM products at a 10% discount.
*Some products are excluded.

- You will have priority access to tickets and membership fees for fashion shows and other events at special discount prices.

For more information, please see the LOTUS Members page .