Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Please check the following:

• Check your spam/junk folder — Automated emails may be filtered as spam.
• Email domain restrictions — Some carrier email addresses may block emails from our domain. We recommend using Gmail or another free email service.
• Typo in your email address — If your address was entered incorrectly, please contact us via our contact form.

Domestic (Japan): Orders are shipped within 5 business days of order confirmation (excluding weekends and public holidays). For bank transfer payments, shipping begins within 5 business days after payment is confirmed (allow 3 business days for bank transfer processing).

International (EMS): Orders are shipped within 5 business days of order confirmation. Delivery typically takes 5–8 business days after shipping, depending on the destination country.

Yes! We ship internationally via EMS (Express Mail Service). Shipping rates vary by region:

• Asia: ¥1,500
• North America / Europe / Oceania: ¥2,200

Please note that customs duties and import taxes may apply depending on your country. These charges are the responsibility of the recipient.

Returns are accepted within 7 days of delivery for unused, unwashed items in their original condition with tags attached. The following items are not eligible for return: pre-order items, sale items, lucky bag items, and custom/personalized orders.

To request a return, please contact us via our contact page before sending any items back.

For any other inquiries, please feel free to reach out via our contact page. We will do our best to respond as soon as possible.